Refund Process

To request a refund, please follow the steps outlined below[cite: 3]:

1. Submit a Refund Request

Contact VSURE through our official WhatsApp channel or email to submit your refund request[cite: 3]. Please provide the necessary details and supporting information required for verification[cite: 3].

2. Refund Verification and Processing

All refund requests will be reviewed and verified by VSURE[cite: 3]. Approved refund requests will be processed within 3 working days during normal business operating days[cite: 3].

The processing timeline may vary depending on the nature of the request, verification requirements, and the payment method used[cite: 3].

3. Receive Refund Notification

Once your refund has been processed, you will receive a confirmation notification via email[cite: 3]. The refund transaction will then be handled by the relevant banking or payment service provider[cite: 3].

4. Refund Credited to Your Account

The refunded amount will be credited to your original payment method within approximately 1 working day after the refund has been processed, subject to the processing time of your bank or payment provider[cite: 3].